Privacy Policy

Last Updated: February 2026

We take privacy seriously at Lucky Dreams. This page explains exactly how we handle your personal information — no confusing legal language, just straight answers.

This policy applies to everyone who uses Lucky Dreams, whether you're browsing the site, creating an account, or making a deposit in AU$. It covers our website, mobile platform, and any communications we send you.

We operate in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where relevant, we also follow GDPR standards for international players.

1. What Information We Collect

We only collect what we actually need. Here's what that looks like in practice.

1.1 Personal Identification Data

When you register or verify your account, we collect:

Full legal name
Date of birth
Residential address
Email address and phone number
Government-issued ID documents

1.2 Financial Information

To process deposits and withdrawals in AU$, we need:

Payment method details (card numbers, e-wallet info)
Transaction history on your account

We do not store full card numbers on our servers.

1.3 Behavioural and Technical Data

We also gather data about how you use the site:

IP address and device type
Browser and operating system
Pages visited and time spent
Game activity and session logs

2. How We Collect It

Most data comes directly from you. Some is collected automatically.

2.1 Directly From You

You provide information when you:

Sign up for an account
Complete identity verification
Contact our support team
Fill in any form on our platform

2.2 Automatically

Our systems collect technical data when you visit Lucky Dreams. This happens through cookies, server logs, and tracking pixels. See Section 6 for more on cookies.

2.3 Third Parties

We may receive data from:

Identity verification services
Payment processors
Fraud prevention providers

3. Why We Use Your Information

Every piece of data we collect has a purpose. We don't collect for the sake of it.

3.1 To Run Your Account

Create and manage your player profile
Process deposits and withdrawals in AU$
Verify your identity as required by law

3.2 Legal and Regulatory Obligations

Australian gambling laws require us to verify player identity, monitor for problem gambling, and report certain financial activity. We have no choice here — it's the law.

3.3 Safety and Security

Detect and prevent fraud
Protect against unauthorised access
Investigate suspicious activity

3.4 Communication

We use your contact details to send account updates, security alerts, and — if you've opted in — promotional offers. You can unsubscribe at any time.

4. How We Store and Protect Your Data

We use industry-standard security measures to keep your information safe.

4.1 Security Measures

SSL encryption across the entire platform
Two-factor authentication options
Regular security audits
Restricted internal access to sensitive data

4.2 Storage Location

Your data may be stored in Australia or in secure overseas data centres. Where data is held offshore, we ensure those providers meet standards equivalent to Australian privacy law.

No system is 100% foolproof. But we do everything reasonable to protect yours.

5. Who We Share Your Information With

We do not sell your personal data. Full stop.

5.1 Service Providers

We share data with trusted third parties who help us operate:

Payment processors (for AU$ transactions)
KYC and identity verification partners
IT infrastructure and hosting providers
Customer support tools

All providers are contractually bound to handle your data securely and only for the stated purpose.

5.2 Legal Requirements

We may disclose information if required by Australian law, a court order, or a regulatory authority. We don't hand over data voluntarily — only when legally obligated.

6. Cookies

Cookies are small files stored on your device when you visit Lucky Dreams. They help the site work properly and let us understand how players use it.

6.1 Types of Cookies We Use

Essential cookies – needed for the site to function
Analytics cookies – help us see which pages get traffic
Preference cookies – remember your settings
Marketing cookies – used only if you've opted in

6.2 Managing Cookies

You can adjust cookie settings in your browser at any time. Blocking certain cookies may affect how the site performs. A cookie preference panel is available on your first visit to Lucky Dreams.

7. Your Rights

Under Australian privacy law, you have real rights over your data. Here's what you can do.

7.1 Access and Correction

You can request a copy of the personal data we hold about you. If anything is wrong, you have the right to ask us to correct it.

7.2 Deletion

In some cases, you can ask us to delete your data. Note that we may need to keep certain records to meet legal obligations — for example, financial transaction history.

7.3 Opt-Out

You can opt out of marketing communications at any time using the unsubscribe link in any email, or by contacting our support team.

7.4 Complaints

Not happy with how we've handled your data? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. How Long We Store Your Data

We don't hold onto data longer than necessary.

8.1 Retention Periods

Account data – kept for the life of your account, plus 7 years after closure
Financial records – held for 7 years in line with Australian tax and AML laws
Marketing data – deleted within 30 days of opting out
Technical logs – typically retained for 12 months

After these periods, data is securely deleted or anonymised.

9. Contact Us

Questions about your privacy? We're easy to reach.

9.1 Get in Touch

Email: privacy@luckydreams.com
Live Chat: Available 24/7 on the Lucky Dreams platform
Support Page: luckydreams.com/support

We aim to respond to all privacy-related requests within 30 days.

This policy may be updated from time to time. We'll notify you of any significant changes via email or a notice on the site.